Effective Date: October 27, 2022
These Terms & Conditions govern services provided by ABW Pressure & Soft Washing (“ABW,” “we,” “us,” or “our”) and apply to customers who request estimates, schedule services, use ABWPressure.com, or hire ABW for residential or commercial exterior cleaning.
By approving an estimate, scheduling service, or allowing work to begin, you agree to these Terms & Conditions.
1. Estimates and Pricing
ABW provides estimates based on the information available at the time of quoting, including property size, surface condition, accessibility, requested services, photographs, online imagery, and customer-provided information.
Estimates may be provided remotely or after an on-site inspection.
Final pricing may change if:
- The actual property condition differs significantly from what was described or visible when quoted
- Additional areas or services are requested
- Access is more difficult than expected
- Heavy staining, buildup, oxidation, organic growth, or other conditions require additional work
- Property measurements or surface areas differ from the information used to prepare the estimate
ABW will make reasonable efforts to discuss significant pricing changes with the customer before completing additional work.
2. Scheduling and Arrival Times
Service dates and arrival windows are estimates and may be affected by weather, traffic, equipment issues, prior job delays, safety concerns, or other circumstances beyond our reasonable control.
ABW may reschedule services when conditions are unsafe or unsuitable for exterior cleaning.
Customers will be notified of significant scheduling changes when reasonably possible.
3. Cancellations and Rescheduling
Customers should provide as much notice as possible when canceling or rescheduling an appointment.
ABW reserves the right to charge a cancellation or trip fee when:
- A customer cancels with insufficient notice
- Our crew arrives and cannot access the property
- Required water, power, or access is unavailable
- The customer fails to disclose conditions that prevent the work from being performed safely
Any applicable cancellation or trip fee will be communicated when appropriate.
4. Property Access
The customer is responsible for providing reasonable access to all areas scheduled for cleaning.
Before service, customers should:
- Unlock gates and access points
- Move vehicles away from cleaning areas
- Secure pets
- Close windows and doors
- Remove or secure fragile decorations
- Move outdoor furniture, toys, grills, plants, and personal items when requested
- Provide access to exterior water sources unless other arrangements have been made
ABW is not responsible for delays or incomplete service caused by inaccessible areas.
5. Water and Utilities
Unless otherwise agreed, the customer authorizes ABW to use available exterior water sources at the property for cleaning services.
The customer is responsible for ensuring that exterior water connections, faucets, electrical outlets, fixtures, and related systems are in reasonably safe working condition.
ABW is not responsible for failures caused by defective, damaged, leaking, improperly installed, or deteriorated property systems.
6. Pre-Existing Damage and Property Condition
Exterior cleaning can reveal damage or deterioration that was previously hidden by dirt, algae, oxidation, paint, staining, or other buildup.
Examples may include:
- Loose or failing paint
- Oxidized siding
- Cracked or deteriorated concrete
- Loose mortar
- Damaged caulking
- Failing seals
- Roof or shingle damage
- Wood deterioration
- Rust
- Efflorescence
- Loose fixtures
- Water intrusion issues
- Previously damaged screens, windows, gutters, siding, or trim
ABW is not responsible for damage caused by pre-existing defects, improper installation, deterioration, age, neglect, or structural problems.
Customers should notify ABW of known problem areas before work begins.
7. Cleaning Results
ABW will use professional methods intended to improve the appearance and cleanliness of exterior surfaces.
However, we cannot guarantee complete removal of every stain, discoloration, or permanent condition.
Some marks may remain, including:
- Rust stains
- Oil stains
- Paint
- Oxidation
- Battery acid stains
- Fertilizer stains
- Deep concrete discoloration
- Permanent organic staining
- Efflorescence
- Hard-water deposits
- Bleach marks
- Existing surface damage
Results vary based on surface type, age, condition, material, and the nature of the stain.
8. Soft Washing and Chemical Cleaning
ABW may use professional cleaning solutions, including sodium hypochlorite-based solutions, surfactants, and other industry-standard products.
These products are used at concentrations and application methods appropriate for the surface being cleaned.
Customers should inform ABW in advance of sensitive plants, ponds, specialty finishes, delicate surfaces, or other areas requiring special attention.
ABW will take reasonable precautions to protect landscaping and surrounding property, but customers acknowledge that outdoor cleaning involves water and cleaning solutions near exterior surfaces and vegetation.
9. Roof Cleaning
Roof cleaning is generally performed using low-pressure or soft-wash methods rather than high-pressure washing.
Customers acknowledge that:
- Some roof staining may take time to fully disappear after treatment
- Moss, lichen, or heavy organic growth may not detach immediately
- Roof surfaces may have pre-existing deterioration or damage
- ABW may decline to walk on or clean unsafe roof areas
ABW reserves the right to modify or stop roof-cleaning work if conditions present a safety risk.
10. Concrete, Driveways, Walkways, and Pavers
Pressure washing can improve the appearance of concrete and hard surfaces but may expose pre-existing cracks, discoloration, deterioration, surface wear, or previous damage.
Some staining may not be completely removable.
Older, damaged, improperly installed, or weakened surfaces may respond differently to cleaning.
ABW is not responsible for pre-existing surface defects or deterioration revealed during cleaning.
11. Windows, Doors, and Water Intrusion
Customers are responsible for ensuring windows, doors, vents, and other exterior openings are properly closed and reasonably weather-tight before service.
ABW is not responsible for water intrusion caused by defective seals, damaged windows, improper installation, open windows or doors, or other pre-existing conditions.
12. Moving Property and Personal Items
Customers should remove fragile, valuable, or sensitive items from areas being cleaned.
If ABW moves lightweight outdoor items as a courtesy, the customer remains responsible for identifying fragile or valuable property.
ABW may decline to move heavy, unsafe, valuable, or difficult-to-handle items.
13. Photographs and Service Documentation
ABW may photograph or record areas of a property before, during, and after service for purposes including:
- Documenting property condition
- Estimating work
- Quality control
- Customer communication
- Resolving service questions or disputes
ABW will not intentionally publish personally identifying information without appropriate authorization.
Separate permission may be requested before identifiable property photos are used for advertising, social media, or promotional purposes.
14. Payment
Payment terms will be stated on the estimate, invoice, or service agreement.
Unless otherwise agreed, payment is due upon completion of service.
Customers are responsible for paying all approved charges.
ABW reserves the right to charge reasonable fees associated with:
- Returned payments
- Failed payments
- Collection costs
- Overdue balances
- Additional services approved by the customer
Commercial accounts may have separate payment terms.
15. Unpaid Invoices
Invoices not paid according to the agreed payment terms may be considered past due.
ABW may suspend future services for customers with unpaid balances.
Where permitted by law and agreed in advance, customers may be responsible for reasonable collection costs, late fees, or other expenses incurred in collecting unpaid amounts.
16. Customer Satisfaction
If you believe an area was missed or a service was not performed as agreed, please contact ABW as soon as reasonably possible after the service.
We will review legitimate concerns and determine an appropriate response, which may include inspection, touch-up work, or another reasonable resolution.
ABW does not guarantee restoration of surfaces to a like-new condition.
17. Weather and Environmental Conditions
Exterior cleaning may be postponed, interrupted, or rescheduled because of:
- Lightning
- Severe storms
- Freezing temperatures
- Excessive wind
- Unsafe heat
- Water restrictions
- Other hazardous conditions
ABW determines when conditions are safe and appropriate for performing services.
18. Right to Refuse or Stop Work
ABW reserves the right to refuse, suspend, or stop service when:
- Conditions are unsafe
- Property access is inadequate
- A customer or other person creates an unsafe or hostile working environment
- The requested work could reasonably cause damage
- Conditions differ materially from those described when the estimate was prepared
- Required equipment, utilities, or access are unavailable
Customers will only be responsible for work completed and any applicable fees permitted under the agreement.
19. Limitation of Liability
To the extent permitted by applicable law, ABW is not responsible for indirect, incidental, special, or consequential losses arising from exterior cleaning services.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded.
20. Website Use
Information on ABWPressure.com is provided for general informational and service-request purposes.
Website content, pricing examples, promotional offers, and service descriptions may change without notice.
Submitting an online estimate request does not create a binding service agreement until ABW accepts the request and applicable pricing and service details are agreed upon.
21. Promotions and Package Pricing
Promotional pricing, package offers, and advertised starting prices may be subject to property size, surface condition, service area, accessibility, and other qualifying conditions.
For example, a package advertised as starting at $365 does not mean every property will qualify for that exact price.
ABW will provide the applicable price before performing additional or materially different services.
22. Privacy
Personal information collected through ABWPressure.com or during customer communications is handled in accordance with our Privacy Policy.
Customers should review the Privacy Policy available on our website for additional information.
23. Changes to These Terms
ABW may update these Terms & Conditions from time to time.
The latest version will be posted on ABWPressure.com with the applicable effective date.
Changes will not retroactively alter agreed terms for completed services unless required by law.
24. Governing Law
These Terms & Conditions are governed by the laws of the State of Georgia, subject to any rights or protections that cannot legally be waived.
25. Contact Information
Questions regarding these Terms & Conditions may be directed to:
ABW Pressure & Soft Washing
Augusta, Georgia
Phone: (762) 622-0779
Email: mwilliams@abwpressure.com
Website: ABWPressure.com